How To Fair

How Do I Return My Fair Car?

BY Tricia TongcoOctober 18, 2018

Some of the worst things in life have one thing in common: it’s harder to get out of them than it is to get in. But unlike cults, open wells and vacation timeshares, walking away from your Fair car is as easy as ordering it on the app – whether you opted to drive Fair month-to-month or on a 2-year or 3-year lease.

There are a lot of good reasons to maintain flexibility in your transportation situation. Maybe you got laid off and need to enact an emergency cash-saving campaign. Or maybe you got a new job and are moving to a city where you don’t need your trusty Kia to get around anymore. Or maybe you just want to try hoofing it for a while like the proud bi-ped you are. Either way, Fair lets you choose how long you drive and makes turn-in a breeze.

What does this look like? Here’s a quick three-step guide on turning in your Fair ride so you don’t find yourself facing any surprises.

Give Us a Heads Up

If you want to return your Fair car, just let us know by chatting with us in the app. That’s right, you don’t even need to talk to a human or spend time picking the perfect words for a goodbye email.

Just go to the Manage Car page in your app and tap Return. There, you can provide us with three pickup dates (M-F) along with windows of time when you’re available between either 10 a.m. to 2 p.m. or 5 p.m. to 9 p.m. Please note Fair cannot accommodate return requests within 5 business days.

We can pick the car up from an address of your choosing at no extra cost, as long as you’re at the location with the vehicle. You may also designate a person to handle the pickup, so long as they’re at least 18 years old with a valid photo ID, and can be reached during pickup via contact information you provide to us.

There may be specific requirements for turning in your car depending on the state you live in.

Handle Your Last Payment

When you return your car, please note that you also may have to make your last pro-rated monthly payment covering the days that month that you drove the car. If you're in this position, it's because your recurring Fair payments were set up to be due at the end of your monthly billing cycle – not unlike your utility bill. If, however, you pay your Fair car's monthly payments upfront, you may be getting a credit back for your unused days. Bonus!

Get Your Car Checked Out

When Fair receives your car, be aware that additional wear & tear and extra-mileage charges might apply. If you went over your selected miles, you may have to pay a little extra. But if you opted for extra mileage over the base allowance and didn’t use them, we’ll reimburse you down to the base allowance level. Throughout your Fair experience, you hopefully took advantage of the included routine maintenance plan and took your car in for a free oil change and check-up or two to ensure you’re returning it in top shape. And even if you ended up riding your wheels a little harder than most, Fair’s excess wear & tear protection option is there – if you chose it – to give you additional coverage for damages beyond normal usage, such as minor dents, dings, scratches, worn tires, and chipped windshields.

If you paid a refundable security deposit upfront, any overages would be taken out of that. If you owe more than that, you would be responsible for the difference.

And that’s it! Now if only getting out of your gym membership was this easy…

As flexible as your life.

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