What Is Routine Maintenance Anyway?
Your Fair Car Includes It. What It Covers May Surprise You.
Just like us, our cars need regular checkups to make sure they’re in good shape.
That’s where routine maintenance comes in, covering some of the most critical and ongoing needs of your car while also helping to catch smaller issues before they become serious problems. Following a regular maintenance schedule is essential to minimizing risk and avoiding big-ticket expenses later on.
Thankfully, every Fair car comes with two annual routine maintenance visits, covering oil and filter changes, tire rotations, and multi-point inspections.
So how do you, maintenance-minded Fair customer, take advantage of this important benefit? Just follow these simple steps:
Check Your Digital Documents & Manual
Prior to bringing your Fair car in, you should check the Maintenance Agreement located in the “Documents” tab of the Fair app. The terms and conditions detail your maximum benefit amount, or how much Fair will pay per visit for all covered services.
If the cost exceeds that total, you should be prepared to settle the difference. You should also check your manufacturer’s manual for their recommended maintenance interval or the oil-life indicator in your car if it has one.
Take Your Car In
If you have a Fair car for your personal use, you have a couple of options for taking advantage of our routine maintenance coverage. You can take your vehicle to any Pep Boys Auto Service or AAMCO Transmission near you from 9 a.m. to 2 p.m Pacific Time, Monday through Friday. Once there, simply have the shop call Fair’s maintenance department at 888-817-4627 to arrange direct payment.
Alternatively, you can take your car to another facility of your choice outside the above hours, but you will need to pay out of pocket and then submit documentation to be reimbursed by Fair. Just send a copy of your paid receipt along with a copy of the written repair order of services through the chat feature in Fair’s app. The full photo of your invoice must be a JPEG or PDF file. It may take up to 10 days to receive your reimbursement. Again, be sure to check your coverage limits as more expensive facilities may exceed these limits and require you to cover some of the cost.
The Fair app is usually the quickest way to find answers to questions about your routine maintenance plan and other issues, but you can also feel free to email us at firstname.lastname@example.org. If at any point you need assistance, such as a clarification of your benefits or auto shop contact information, you can also reach us through the chat feature on the app.
And don’t forget: Fair also provides roadside assistance and a limited warranty as part of your monthly payment. By taking advantage of these services, you can keep your car in top shape and your mind at ease.