Who You Are:

The Fair Concierge Representative will provide exceptional customer experience for Fair customer and product users. This position is the point of contact for technical assistance and support.

What You’ll Do:

  • Provide exceptional customer service over the phone, email, online chat to resolve their questions or concerns
  • Resolve customer account and technical issues and keep records of resolution status
  • Continuously train on the Fair product to provide impeccable technical support
  • Work collaboratively in a team environment across all departments
  • Maintain customer database and ensure records are updated
  • Follow up with customers to retain relationship and satisfaction

What You’ll Need:

  • At least 3 years of call center experience
  • Experience with phone, email, online chat/text to resolve questions or concerns
  • Proven experience in a customer or client service role
  • Excellent written and verbal communication skills
  • Highly organized with acute attention to detail and accuracy
  • Team player who can work independently
  • Resourceful, quick learner
  • Flexible 40-hour week schedule, including able to work one weekend day
  • Employees are expected to maintain complete professionalism at all times and must agree to adhere to Fair’s Code of Business Conduct. Details of expectations and code available upon request.

What You Get:

  • 100% coverage of medical, dental & vision benefits for employees AND their families
  • Equity incentives (it’s only Fair that we are all owners of the company)
  • Daily catered lunch and fully stocked kitchen
  • Cellphone reimbursement
  • 401(k)
  • Green commuter benefits (1 block from Light rail)
  • Paid parking
  • Employee referrals rewards
  • Diverse & inclusive culture
  • Leadership & mentorship programs
  • Generous vacation package
  • Discount on Fair cars

 

Equal Employment Opportunity (EEO) It's Fair's policy to provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, color, religion, gender, gender expression, gender identity, sex, medical condition (as defined by California law and which includes pregnancy or childbirth), national origin, age, physical or mental disability, political activity or affiliation, ancestry, marital status, protected veteran status, citizenship status, sexual orientation, genetic information, taking or requesting statutorily protected leave, or any other legally protected status where there is no bona fide occupational qualification or legitimate business reason for the differing treatment. In addition, Fair prohibits the harassment of any individual on any of the bases listed above or any other characteristics protected under federal, state or local laws.

Apply here