Frequently Asked Questions

• About Fair

  • What is Fair?

    Fair is a digital, end-to-end platform that allows customers to shop, get approved, sign, and pay for a car all on their phone.

  • How does Fair compare to a traditional lease?

    Unlike a traditional lease, when a customer signs for a car Fair buys it from you as a tax-exempt retail sale and pays you immediately. Also Fair has no term, allowing customers to return the car any time. Similar to a lease, the customer is registered to the car and added to the title as lessee.

  • How does Fair make the transaction 100% digital for customers?

    Because Fair is the buyer, any required paperwork is between you and Fair. To make things easy, we give you power of attorney to sign on Fair's behalf.

• Fair + Dealers

  • How do I join Fair?

    It's easy. We'll provide you with a dealer agreement. Once you've reviewed and signed, our dealer support team will personally get you started. Get used to those folks — they'll always be ready to assist you.

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  • What are the benefits of Fair to a dealer?

    • Meet more customers:
      Our customers become your customers.
    • See customers more often:
      Instead of locking people into a long term, allow them to return any time. Fair customers are asked to return your car to you.
    • Access more trade-ins:
      You have first right of refusal to buy back your cars.
    • A new financing option:
      Gain a brand new way to sell and finance cars.
    • One-way fees:
      Fair never charges fees and pays you a courtesy delivery fee every time.
    • Save time:
      Reduce processing time by hours with every Fair customer.

  • How does a Fair transaction work?

    When a customer decides on a car, Fair contacts you to confirm availability and verify vehicle information. The customer signs all required forms and disclosures in the Fair app, and we immediately buy the car from you with a retail installment contract or purchase order.

    Fair schedules ACH payment same day and coordinates with the customer to arrange a delivery time that works for everyone. At your leisure, your dealership completes the sale paperwork to Fair, titles and registers the car.

• Inventory

  • Is Fair financing available on pre-owned and new cars?

    Fair's program is only available for pre-owned and certified pre-owned cars.

  • Does Fair display all of my inventory in the Fair app?

    Fair has a maximum price for every car. We display any of your cars priced at or below our maximum. You can reduce the price of any car to add it to Fair, or you can remove any car from Fair any time.

  • How will customers know which cars are mine?

    Customers see your information once they decide on one of your cars. They can also search for your dealership by name in the Dealer section of the app.

  • Does Fair publish car prices in the Fair app?

    Fair does not publish purchase prices in the app. Instead, cars in the Fair app are displayed with a monthly payment.

  • Can I adjust my list price for Fair?

    You can reduce pricing or increase pricing up to your list price as often as you like, except with respect to a customer who has already expressed interest in your car through the Fair app.

  • How often is my inventory uploaded?

    Fair updates your inventory every 24 hours.

  • What if the car is already sold?

    Cars are automatically removed from Fair every 24 hours when you remove them from your inventory feed. To be safe, a Fair customer cannot sign for your car until you confirm it's available.